Frequently Asked Questions
We have assembled a list of frequently asked questions to help our customers. Don’t see your question? Shoot us an email and we would be happy to help!
Where do you ship?
Although we are based in the US, we ship worldwide for most items, and we should be able to ship to your country. Please note that certain items may be on the prohibited/ controlled export list and we would not be able to ship those items internationally. Orders outside the US typically take 2 to 4 weeks to arrive when shipped from our international (non-US) warehouses.
Note that for international shipments for gear origination from our US warehouse, the Buyer must arrange for shipping and all customs and clearance fees. Stage Dealer does not assist with this process.
How long does it take for an order to arrive?
For orders originating from our overseas (non-US) warehouses, after your order is placed, it takes between 2-5 days for processing before it ships out to you. Deliveries in the United States take between 1 to 3 weeks, depending on the item purchased. In rare occasions (when we have large promotional events or sales for example) shipping times can be extended up to 5 weeks.
For orders originating from our US warehouse, it takes between 2-3 days for processing before it ships out to you. You may call us to try to expedite orders from our US warehouse ONLY. Shipping depends on the shipping method chosen at checkout (LTL Freight, FEDEX, UPS, or USPS) and your location.
Questions about shipping times? Reach out to us at firstname.lastname@example.org and we will be happy to help!
Can you provide me with a tracking number for my order?
Absolutely! Orders that ship in multiple boxes will each be assigned their own tracking number.
Where are your items manufactured?
We source our items from manufacturers around the globe. We are always looking to source quality equipment at great prices for our customers.
I placed my order. Why haven’t I received any order confirmation or shipment details?
Our order fulfillment process is typically 2 to 3 separate emails. At minimum, the process includes an order confirmation and shipping notice. Sometimes we will call you to confirm freight orders and delivery details.
Typically, we find missing communication is due to either an incorrectly entered email when you set up your account/ completed your order, or due to spam filtering. Just contact us with your order details and we will help sort it out for you.
Yikes! I put the wrong shipping address for my order! Can I change it?
Please contact us ASAP for address changes. We will do our best, but cannot guarantee that we can update the address before shipment or reroute during shipment.
Does the equipment come with a warranty?
Stage Dealer does not offer a warranty with any equipment purchased (either new or used). In some instances, the equipment provider may include a warranty with used equipment. The equipment manufacturer may include a warranty with new equipment. The Stage Dealer return policies are detailed on the Terms and Conditions page of the website.
What is the return policy?
The Stage Dealer return policies are detailed on the Terms and Conditions page of the website.